Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased.You can return unwanted items by post within 7 working days of receipt of your goods.
Do you have any exchange policy?
- All lingerie products are not refundable or exchangeable with other product due to hygiene reason
- Nevertheless, if wrong or defect item sent, exchange can be done within 7 days after parcel received. Any request made after 7 days will not be entertained.
Import duties tax is not included in shipping charges. Import duties or customs tax is based on your local country’s importation regulations. Chalone is not responsible for import duties or customs tax on international shipments. Customs policies vary widely from country to country; therefore, we cannot predict what they will be. Please contact your local customs office for further information.
Ship your item back to Us
For more information, view our full Returns and Exchanges information.